Our group classes and tutoring are non-refundable. Our 300+ point score improvement or above 1500 guarantee means that if you do the complete checklist, then take the test, and then don't reach the target score, you can do additional training for free. Our guarantee is not a money-back guarantee; it is an additional training for free guarantee.
If there is an issue with the quality of a tutoring session or group class, please let us know right away. We review those on a case by case basis, and may refund those if we determine that there was a defect in the tutoring or group class. We must be notified within 24 hours of the tutoring session or group class.